Delivery Information
We offer free Standard delivery on all orders over £34.99 and free Express delivery on orders over £49.99!
Your order will still be sent using our fully tracked couriers….it’s just free!
20% Offer is only available on selected products - Easter Egg Hampers excluded from % off offers.
Free Bag With Every Grab Bag Offer - Customers will receive a free bag upto 100g of their choice - should their choice be out of stock we will substitute with the closest alternative, however due to customer allergies, if no suitable alternative then we reserve the right to withdraw this offer.
We reserve the right to withdraw this offer at any time.
PLEASE NOTE - WE WILL BE UNABLE TO COMPENSATE STOCK DAMAGED OR MELTED DUE TO THE WARM WEATHER - STOCK SUSCEPTIBLE TO HEAT DAMAGE IS ORDERED AT CUSTOMERS RISK
Please note that in summer months there is some risk that chocolate or other heat-sensitive candies will arrive melted. Unfortunately, we cannot control the temperature and conditions the products are exposed to once they leave our fulfilment centre. Delivery trucks can get very hot in the summer months and chocolate is bound to melt. These items will return to their normal state if they are allowed to cool or placed in the fridge. We do not consider these items defective or damaged and our returns policy does not apply to them.
Despatch and Cut-off Times
Any orders placed before 11am will be despatched the same day. We will always endeavour to despatch on the same working day, however due to ensuring every order is made to a high standard and packed perfectly there maybe occasions that we cannot always guarantee this. If you have placed and paid for your order before midday Monday to Friday and we are unable to dispatch on the same working day we will let you know as soon as possible.
Orders placed after 11am on Friday will be despatched the next working day.
Any order placed and paid for after 11am Monday to Friday will be despatched on the next working day. Orders placed and paid for on Saturday and Sunday will be despatched on Monday.
Please note that orders placed on a bank holiday (or after 11am the day before) will be despatched on the next working day.
Finally, it is company policy that should there be issues with deliveries - lost packages, late deliveries,etc - that we are unable to send out replacement orders or offer refunds until our couriers have conducted a full investigation.
Delivery information
Delivery will be made to the address provided during the check-out process. Deliveries will be made between the hours of 9am and 5pm. You must ensure that your delivery address is easily accessible and that someone is available to accept and sign for the delivery. If no one is available to accept and sign for the delivery, a re-delivery charge may be incurred.
Please note that Saturdays and Sundays (including bank holidays) do not count as working days. For example, if an order is placed on Friday before 11am, it will be dispatched on the same day for delivery the following week. If an order is placed after 11am on Friday, it will be despatched on the Monday.
Standard service is a 3-7 working day delivery service.
Express is a 1-2 working day delivery service.
Please note - we are unable to offer our Express service to Ireland at present.